Privacy Policy

Papyrus Labs, Inc are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy@papyruslabs.com.

When you visit our websites and use our apps, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our apps.

This privacy policy applies to all information collected through our website and apps, and/or any related services, sales, marketing or events.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Apps

No Information is transmitted to external locations when using our apps.

Cookies

Papyrus Labs uses Zendesk. This is a customer service platform provided by Zendesk, Inc. and enables us to provide support to our customers and users by offering help desk articles online, and a means to contact Papyrus Labs.

The responsible entity is:
Zendesk, Inc.
1019 Market Street
6th Floor
San Francisco
California
94103
USA

Helpdesk Articles

Access to helpdesk articles is provided using a dedicated website and the use of cookies. Information obtained via these cookies and / or the JavaScript widget is transferred to Zendesk’s servers located in the United States, and saved there. The analyses of your actions on our website is transferred to us in the form of reports. Zendesk may give this information to further parties where legally required to do so, or these parties are contracted to by Zendesk.

Contacting Papyrus Labs

If a user chooses to contact Papyrus Labs, either by emailing support@papyruslabs.com or any other email address associated with our Zendesk account; or by submitting a ticket through the contact form on our website or the Zendesk Webwidget, the content that the user chooses to submit is transferred to Zendesk’s servers located in the United States, and saved there. The content and metadata of your messages are submitted by Zendesk to Papyrus Labs. Zendesk may give this information to further parties where legally required to do so, or these parties are contracted to by Zendesk.

You can find further information about Zendesk’s data processing and data protection at:
https://www.zendesk.com/company/customers-partners/privacy-policy/

Contacting Us

If you have questions or comments about this policy, email us privacy@papyruslabs.com

Last Updated: 10 December 2018